Thank you for shopping at the Alaska Railroad Giftshop! If you are not entirely satisfied with your purchase, we're here to help

Returns/Refund Policy

  • All returns must be made within 30 days of the date of purchase.
  • To be eligible for a return, your item(s) must be unused and in the same condition that you received it.
  • All items must be in the original packaging if applicable
  • Your items must have a copy of your original receipt.
  • Must include contact information.

Exchanges

Please contact us if you would like to exchange an item. This will help to verify if the item you would like in return is in stock. We will pay shipping cost to send the exchanged item to you.

Shipping

You will be responsible for paying for your own shipping cost for returning your item. Shipping costs are non-refundable.

How to return your item to us

Please mail your item to the following address:

Alaska Railroad Corporation
Attn: Giftshop
411 W. 1st Ave
Anchorage, AK 99501

If you need further assistance please contact us

Toll Free: 1-800-544-0552

Local 907-265-2326

Email: giftshop@akrr.com

Our phone line is not manned 24 hours and may require a voicemail message.